Keeping Vet Care Affordable
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Frequently Asked Questions about VetPay
What is VetPay?
VetPay is a payment plan that lets you pay for your pets treatment over time, you pay your vet an initial deposit, and we direct debit the balance in fortnightly repayments from your nominated bank account.
How do I apply for VetPay?
You can apply at your vet with 2 forms of identification, one being photo ID ie your Drivers License. We also require a copy of your bank statement. You can also apply online by clicking here.
What are the fees and charges?
We charge you an annual fee of $49 and apply an interest rate (APR 18.4%) to the remaining amount after your deposit. These fees and charges are added to your account and included in the fortnightly repayment.
You can calculate your repayment by using our Repayment Calculator found here.
Are there any other charges?
There is also a payment processing fee of $2.50 with each repayment.
What do I need to apply for a payment plan?
We will perform a credit check on you. Any defaults on your credit file may affect your application. We also look at your ability to meet the fortnightly repayments and may confirm your employment. We may also ask for copies of payslips and bank statements.
Can I add further treatment costs to my account?
Yes, once you have established an account with us, additional treatment cost may be added to your account as long as your fortnightly payments have approved and you are within your credit limit. We may ask you questions on affordability and whether your financial position has changed in any way.
Can I pay my account out early?
Yes, you can payout the remaining balance of your account at any time by contacting us at myaccount@vetpay.com.au or by phone on 1300 657 984.
How can I obtain my statement?
You can contact us via email at myaccount@vetpay.com.au. Statements are provided within two business days.
What do I do if I cannot make a repayment?
Contact us immediately to discuss an alternative payment arrangement either by email at myaccount@vetpay.com.au or by phone on 1300 657 984. We will do whatever we can to assist you if you are experiencing any financial hardship.
Payments explained
It’s easy! Every time you make a purchase we simply add it to your account. Then at the beginning of the month, we send you a summary (called a “statement”) of what you spent and what you paid in the month. You can then pay it back in full at the end of the month or pay over time from as little as $40 a month, interest free.
How does interest free work?
Zip account
Apply for your zip account and make as many purchases as you want up to your limit.
Payment flexibility
Everyone’s different. That’s why we let you tailor your payments to suit your lifestyle.
Interest free
Every purchase you make with Zip is interest free. Online or instore, every time, every day.
Helping Pet Parents
As a pet parent, when your fur baby gets sick or injured, the last thing you want to be worrying about is whether you can afford treatment.
Introducing GapOnly™
Innovating the pet insurance claims experience, GapOnly™ reviews and calculates your pet insurance claim while you’re still at the vet. You simply pay the gap (the difference between the vet’s invoice and the claim benefit under your policy) and go.
Afterpay – Now Available
Book now. Pay later
We are located next to the gym and opposite to the doctor and dentist within the village.
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We service the area around Coomera, QLD, including Upper Coomera, Oxenford, and Pimpama.